Company Policies
Quality
Cleaning is only done by trained staff by using the latest/best equipment and goods.
Transparency
Tenterden Twilight Commercial Cleaning prices and work is completely transparent. What you see is what you get. There are no hidden charges.
Customer service
Tenterden Twilight Commercial Cleaning promotes regular feedback and acts on any issues as soon as they are received. Tenterden Twilight Commercial Cleaning has a point of contact for every client and project, who acts as the project owner. This person regularly carries out surveys and investigations to instil confidence for the clients.
All our staff are open to being “mystery shopped” at any time. This keeps the workforce dedicated to getting it right every time.
Sustainability
Tenterden Twilight Commercial Cleaning welcomes clients who wish to use environmentally-friendly products
Community
Tenterden Twilight Commercial Cleaning is active in the local community of Tenterden and the surrounding areas and will play a more proactive part over the coming years. TTCC also looks to employ local workers whenever possible.
Health and Safety
All staff are trained in the health and safety requirements as needed on an ongoing basis. This is reviewed on a regular basis. This includes the COSHH Code and other activities specific to commercial and other cleaning duties.
Diversity
Tenterden Twilight Commercial Cleaning treats everyone with the utmost respect, with reference to their religion, gender, age, disability, race, or sexual preference. This includes employees, clients and anyone else related to the company or project.
Innovation
Tenterden Twilight Commercial Cleaning regularly reviews all aspects of its business operations, including sales, marketing, R&D, cleaning goods, etc, to ensure it is acting on the client’s best interests and being in all cases, high-quality, and achieving great customer service.